Asked Questions (FAQ)

At MinvoraTech LLC, we’re dedicated to making your shopping experience seamless, enjoyable, and stress-free. Whether you’re browsing our premium men’s and women’s fashion collections or exploring our luxurious silk products, we understand you may have questions. Below, we’ve compiled a comprehensive list of frequently asked questions to address everything from product details to shipping, payments, returns, and more. If you don’t find the answer you’re looking for, our friendly customer support team is ready to assist you at manovar221@gmail.com or +84 917 748 072.

General Questions

Q: What is MinvoraTech LLC, and what types of products do you offer?
A: MinvoraTech LLC is a Wyoming-based fashion company specializing in high-quality men’s and women’s apparel, with a particular focus on luxurious silk products. Our collections are designed to combine timeless elegance with modern innovation, offering a range of clothing and accessories that cater to diverse styles and occasions. From sophisticated silk scarves to trendy outfits for everyday wear, our products are crafted with premium materials, creative designs, and exceptional attention to detail. Visit minvoratech.shop to explore our full range of offerings.

Q: What makes MinvoraTech different from other fashion brands?
A: At MinvoraTech, we pride ourselves on three core pillars:

  • Uncompromising Quality: We use premium materials, such as high-grade silk, to ensure durability, comfort, and a luxurious feel.

  • Creative Designs: Our in-house design team creates unique, trendsetting pieces that allow you to express your individuality.

  • Competitive Pricing: We believe premium fashion should be accessible, offering exceptional value without sacrificing quality.
    Additionally, our commitment to sustainability, global distribution, and top-tier customer service sets us apart as a trusted choice for fashion enthusiasts worldwide.

Q: Are your products sustainable or eco-friendly?
A: Yes, sustainability is a key part of our mission. We prioritize high-quality, durable materials like silk to create long-lasting products that reduce the need for frequent replacements. Our production processes aim to minimize waste, and we work with suppliers who share our commitment to ethical and environmentally conscious practices. We’re continuously exploring ways to enhance our sustainability efforts to contribute to a greener future.

Ordering and Payments

Q: How do I place an order on your website?
A: Ordering from MinvoraTech is simple:

  1. Visit minvoratech.shop and browse our collections.

  2. Select the items you’d like to purchase and choose your size, color, or other options.

  3. Add the items to your cart and proceed to checkout.

  4. Enter your shipping and billing information, then select your preferred payment method (credit/debit card, Apple Pay, or Google Pay).

  5. Review your order and confirm the purchase. You’ll receive an order confirmation email with all the details.
    If you encounter any issues, contact us at manovar221@gmail.com for assistance.

Q: What payment methods do you accept?
A: We offer a variety of secure and convenient payment options through our trusted partner, Stripe:

  • Credit and Debit Cards: Visa, MasterCard, American Express, Discover, and other major cards.

  • Apple Pay: A fast and secure option for Apple device users.

  • Google Pay: A seamless payment method for Android users or those with Google accounts.
    Our payment system is encrypted with industry-standard security protocols (PCI-DSS compliant) to ensure your information is protected.

Q: Is it safe to shop on your website?
A: Absolutely. We prioritize your security by using Stripe, a globally recognized payment platform with advanced encryption and fraud prevention measures. Our website also employs SSL encryption to safeguard your personal and payment information. You can shop with confidence knowing your data is protected.

Q: Can I modify or cancel my order after placing it?
A: If you need to modify or cancel your order, please contact us at manovar221@gmail.com or +84 917 748 072 as soon as possible. We process orders quickly, so changes or cancellations are only possible before the order is shipped. Once shipped, you may need to follow our return process as outlined in our Refund and Return Policy.

Shipping and Delivery

Q: Where do you ship, and how much does it cost?
A: We proudly ship to all 50 states in the USA and most countries worldwide. Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. We occasionally offer free shipping promotions for orders above a certain amount—check minvoratech.shop for current offers. International orders may incur customs fees, which are the responsibility of the customer.

Q: How long will it take to receive my order?
A: Shipping times depend on your location and chosen shipping method:

  • Domestic (USA): Standard shipping takes 5–7 business days, with expedited options available for faster delivery.

  • International: Delivery typically takes 7–14 business days, though this may vary due to customs processing.
    Orders are processed within 1–2 business days, and you’ll receive a tracking number via email once your order ships. Please note that delivery times are estimates and may be affected by holidays, weather, or other unforeseen circumstances.

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number and a link to monitor your package’s progress. If you don’t receive this email or have trouble tracking your order, contact us at manovar221@gmail.com, and we’ll assist you promptly.

Q: What happens if my package is lost or damaged?
A: In the rare event that your package is lost or arrives damaged, please contact us within 30 days of shipment at manovar221@gmail.com or +84 917 748 072. We’ll work with you and the shipping carrier to resolve the issue, either by replacing the item or issuing a refund, as per our Refund and Return Policy.

Returns and Refunds

Q: What is your return policy?
A: We want you to love your purchase. If you’re not completely satisfied, you can return eligible items within 30 days of delivery. To qualify, items must be unused, unworn, and in their original condition with all tags and packaging intact. Custom-made or final sale items are non-returnable. For detailed instructions, see our Refund and Return Policy.

Q: How do I initiate a return?
A: To return an item:

  1. Contact us at manovar221@gmail.com or +84 917 748 072 to request a Return Authorization Number.

  2. Securely package the item in its original packaging, including all tags and accessories.

  3. Ship the package to: MinvoraTech LLC, 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA.

  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.
    Once we receive and inspect the item, we’ll process your refund within 5–7 business days to your original payment method.

Q: Can I exchange an item for a different size or style?
A: Yes, exchanges are available subject to stock availability. Contact us at manovar221@gmail.com to confirm the desired item’s availability before initiating a return. Follow the same return process, and we’ll ship the replacement as soon as possible.

Q: How long does it take to receive a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your returned item. The refund will be issued to your original payment method, excluding any shipping fees. Depending on your bank or payment provider, the funds may take an additional 3–10 business days to appear in your account.

Product and Sizing

Q: How do I know which size to choose?
A: We provide detailed sizing charts for each product on minvoratech.shop. These charts include measurements for chest, waist, hips, and more to help you find the perfect fit. If you’re unsure, feel free to contact our customer support team for personalized sizing advice.

Q: Are your products true to size?
A: Our products are designed to align with standard sizing, but fit may vary slightly depending on the style and material. We recommend consulting the sizing chart for each item and contacting us at manovar221@gmail.com if you need assistance choosing the right size.

Q: How do I care for my silk products?
A: To maintain the quality and longevity of our silk products:

  • Washing: Hand wash in cold water with a mild detergent, or use a gentle machine cycle in a laundry bag. Avoid harsh chemicals or bleach.

  • Drying: Air dry flat or hang to dry, avoiding direct sunlight to prevent fading.

  • Ironing: Use a low-heat setting or steam iron to remove wrinkles, and place a cloth between the iron and the silk to protect the fabric.
    Specific care instructions are included with each product. Contact us if you have additional questions about caring for your purchase.

Customer Support and Policies

Q: How can I contact your customer support team?
A: We’re here to help! Reach out to us via:

  • Email: manovar221@gmail.com

  • Phone: +84 917 748 072

  • Address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA
    Our support hours are Monday to Friday, 9:00 AM–6:00 PM (MST), and Saturday, 10:00 AM–4:00 PM (MST). We aim to respond to all inquiries within 24–48 hours.

Q: What is your privacy policy?
A: We take your privacy seriously. We collect only the information necessary to process your orders and improve your shopping experience, and we use industry-standard security measures to protect your data. For full details, see our Privacy Policy.

Q: Do you offer discounts or promotions?
A: Yes, we frequently offer promotions, seasonal sales, and discounts. Sign up for our newsletter at minvoratech.shop to stay updated on exclusive offers, or follow us on social media for the latest deals.

Q: Can I purchase a gift card?
A: At this time, we do not offer gift cards, but we’re working on adding this feature in the future. Stay tuned for updates, or contact us if you’d like to explore gifting options.

International Orders

Q: Do you ship internationally, and are there additional fees?
A: Yes, we ship to most countries worldwide. International shipping costs are calculated at checkout. Please note that international orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer and vary by country.

Q: How do I know if you ship to my country?
A: During checkout, enter your shipping address to confirm if we deliver to your location. If you encounter any issues or have questions about international shipping, contact us at manovar221@gmail.com for assistance.

Q: Can I return an international order?
A: Yes, international customers can return eligible items within 30 days of delivery, following the same process as domestic returns. Customers are responsible for return shipping costs unless the item is defective or incorrect. See our Refund and Return Policy for details.

Still Have Questions?

We’re committed to providing you with the best shopping experience possible. If you have additional questions or need further assistance, don’t hesitate to contact our team at manovar221@gmail.com or +84 917 748 072. Thank you for choosing MinvoraTech LLC—we look forward to helping you elevate your style!