Refund and Return Policy
At MinvoraTech LLC, your satisfaction is our top priority. We stand behind the quality of our men’s and women’s fashion and silk products, and we’re committed to ensuring you’re delighted with your purchase. If something isn’t quite right, our straightforward refund and return policy is designed to make the process hassle-free.
Return Eligibility
- Timeframe: Items must be returned within 30 days of delivery.
- Condition: Products must be unused, unworn, and in their original condition with all tags and packaging intact.
- Non-Returnable Items: Custom-made or personalized items, as well as items marked as final sale, are not eligible for return.
How to Return an Item
- Contact Us: Email us at manovar221@gmail.com or call +84 917 748 072 to initiate a return and receive a Return Authorization Number.
- Package Your Item: Securely pack the item in its original packaging, including all tags and accessories.
- Ship the Item: Send the package to our address: 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA. Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Receive Your Refund: Once we receive and inspect the returned item, we’ll process your refund within 5–7 business days via your original payment method.
Refunds
- Refunds will be issued to the original payment method, excluding any shipping fees.
- For defective or incorrect items, we’ll cover return shipping costs and provide a full refund or replacement, as per your preference.
- Refunds typically appear in your account within 3–10 business days, depending on your payment provider.
Exchanges
If you’d like to exchange an item for a different size or style, please contact us to confirm availability before initiating a return. Follow the same return process, and we’ll ship the replacement item as soon as possible.
For any questions or assistance, reach out to our team at manovar221@gmail.com. We’re here to ensure your shopping experience is exceptional!